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Terms of Service
Please read these terms carefully before using our services
These Terms of Service ("Terms") constitute a legally binding agreement between you and NexiVoice, a company incorporated under the laws of Delaware, United States ("Company", "we", "us", or "our"). By accessing or using our website, products, or services, you agree to be bound by these Terms.
1. Acceptance of Terms
By accessing, browsing, or using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you must not use our services.
You represent that you are at least 18 years old and have the legal capacity to enter into this agreement. If you are using our services on behalf of an organization, you represent that you have the authority to bind that organization to these Terms.
2. Description of Services
NexiVoice provides digital products and services. Our services are subject to these Terms and any additional terms that may apply to specific features or services.
3. User Accounts and Registration
To access certain features, you may be required to create an account. You agree to:
- Provide accurate, current, and complete information during registration
- Maintain and update your account information
- Keep your login credentials confidential
- Notify us immediately of any unauthorized use of your account
- Accept responsibility for all activities under your account
4. Acceptable Use Policy
You agree not to use our services to:
- Violate any applicable federal, state, or local laws or regulations
- Infringe upon the intellectual property rights of others
- Transmit harmful, offensive, or illegal content
- Engage in fraudulent, deceptive, or misleading practices
- Interfere with or disrupt our services or servers
- Attempt to gain unauthorized access to our systems
5. Intellectual Property Rights
All content, features, and functionality of our services, including but not limited to text, graphics, logos, images, and software, are owned by NexiVoice or our licensors and are protected by United States and international copyright, trademark, and other intellectual property laws.
6. Privacy Policy
Your privacy is important to us. Our Privacy Policy explains how we collect, use, and protect your information when you use our services. By using our services, you consent to the collection and use of your information as described in our Privacy Policy.
7. Payment Terms
If you purchase services from us, you agree to pay all applicable fees as described at the time of purchase. All payments are non-refundable unless otherwise stated. We reserve the right to change our pricing at any time with reasonable notice.
8. Disclaimers and Limitation of Liability
DISCLAIMER: OUR SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL NexiVoice BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, OR USE, ARISING OUT OF OR RELATING TO THESE TERMS OR YOUR USE OF OUR SERVICES.
9. Indemnification
You agree to indemnify, defend, and hold harmless NexiVoice, its officers, directors, employees, and agents from and against any claims, damages, losses, costs, and expenses arising out of or relating to your use of our services or violation of these Terms.
10. Termination
We may terminate or suspend your access to our services at any time, with or without cause, and with or without notice. You may also terminate your account at any time by contacting us. Upon termination, your right to use our services will cease immediately.
11. Governing Law and Jurisdiction
These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, without regard to its conflict of law principles. Any legal action or proceeding arising under these Terms will be brought exclusively in the federal or state courts located in Delaware, and you hereby consent to the personal jurisdiction and venue therein.
12. Changes to Terms
We reserve the right to modify these Terms at any time. We will notify you of any material changes by posting the new Terms on our website and updating the "Last Updated" date.Your continued use of our services after such changes constitutes your acceptance of the new Terms.
13. Severability
If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that these Terms will otherwise remain in full force and effect.
Contact Information
If you have any questions about these Terms, please contact us:
Help Center Terms of Service Cookies Policy
Villaex Technologies operates Nexi Voice, an AI-powered voice automation platform that enables businesses to automate real-time phone interactions. We are committed to protecting your privacy and ensuring that your personal and business data is handled securely and transparently.
1. Information We Collect
When you use Nexi Voice, we may collect the following information:
a. Business & Account Information
- Company name, size, industry, and contact details
- Business objectives, goals, and preferences
- Account credentials (name, email, phone number)
b. Usage Data
- Logs of interactions with our platform (e.g., call history, chatbot sessions)
- Features and modules you use
- Preferences and settings
c. Communication Data
- Audio recordings, transcriptions, and call metadata (when using our voice agents)
- Customer interaction data (e.g., messages exchanged via voice agents)
d. Technical Data
- IP address, device type, browser information
- Cookies and similar technologies for analytics and session management
2. How We Use Your Information
We use the information we collect to:
- Provide and improve Nexi Voice's services
- Customize your experience based on your business needs
- Enable real-time communication through our platform
- Troubleshoot and ensure platform security
- Send important updates, product announcements, or support notifications
- Comply with legal and regulatory obligations
3. Sharing of Information
We do not sell your personal or business data. However, we may share your data with:
- Service Providers: Third-party providers such as Twilio (for telephony), cloud hosting providers, and analytics tools
- Legal Authorities: When required by law or to protect our rights
- Business Transfers: In case of a merger, acquisition, or sale of assets
4. Data Storage & Security
Your data is stored on secure servers with strict access controls. We implement industry-standard security measures to protect your information from unauthorized access, disclosure, alteration, or destruction.
5. Your Rights
You have the right to:
- Access your personal data
- Correct inaccurate information
- Request deletion of your data
- Object to processing of your data
- Data portability
6. Data Retention
We retain your data only as long as necessary to provide our services or as required by law. When data is no longer needed, it is securely deleted or anonymized.
7. Updates to This Policy
We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on our website and updating the effective date.
Contact Us
If you have any questions about this Privacy Policy, please contact us at:
AdelBarossoNexiVoicesupport@onmicrosoft.com
Phone: +1830-254-4749