Privacy Policy

1. Information We Collect

When you use Nexi Voice, we may collect the following information:

a. Business & Account Information

• Company name, size, industry, and contact details
• Business objectives, goals, and preferences
• Account credentials (name, email, phone number)

b. Usage Data

• Logs of interactions with our platform (e.g., call history, chatbot sessions)
• Features and modules you use
• Preferences and settings

c. Communication Data

• Audio recordings, transcriptions, and call metadata (when using our voice agents)
• Customer interaction data (e.g., messages exchanged via voice agents)

d. Technical Data

• IP address, device type, browser information
• Cookies and similar technologies for analytics and session management

2. How We Use Your Information

We use the information we collect to:

• Provide and improve Nexi Voice's services
• Customize your experience based on your business needs
• Enable real-time communication through our platform
• Troubleshoot and ensure platform security
• Send important updates, product announcements, or support notifications
• Comply with legal and regulatory obligations

3. Sharing of Information

We do not sell your personal or business data. However, we may share your data with:

• Service Providers: Third-party providers such as Twilio (for telephony), cloud hosting providers, and analytics tools
• Legal Authorities: When required by law or to protect our rights
• Business Transfers: In case of a merger, acquisition, or sale of assets

4. Data Storage & Security

Your data is stored on secure servers with strict access controls. We implement industry-standard security measures to protect your information from unauthorized access, disclosure, alteration, or destruction.

5. Your Rights

You have the right to:

• Access your personal data
• Correct inaccurate information
• Request deletion of your data
• Object to processing of your data
• Data portability

6. Data Retention

We retain your data only as long as necessary to provide our services or as required by law. When data is no longer needed, it is securely deleted or anonymized.

7. Updates to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on our website and updating the effective date.